Why Retail Customer Service is So Blah

I’ve seen a lot of articles lately about how retail customer service needs to step up its game to compete with online retailers. One of my friends – someone who excels at building teams who deliver outstanding customer interactions – replied to one, “Why do we experience so little good customer service, let alone great …

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Are You a Taker?

I used to manage a guy who was a Giver. He gave and gave and gave and never got his own work done. He was exhausted and burned out. He couldn’t even say No to the crazy stalker who I am still convinced literally poisoned him and put in the hospital. I love the guy …

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